Refunds & Cancellations

This page covers Simple Tickets' own fees. If you're trying to work out whether you can get a refund for a ticket you've bought, see “Getting a refund for a ticket you've bought” below.

Getting a refund for a ticket you've bought

Every payment goes directly to the event's organiser, not to Simple Tickets, so they're the ones who decide and process refunds — we're not able to issue one on their behalf. Each event has its own refund policy, set by its organiser and shown on the event page before you buy. If you can't find it, or have a question about a specific booking, contact the organiser directly using the “Contact the organiser” link on the event page.

If an organiser cancels their event

Simple Tickets waives its own platform fee on the affected tickets — the organiser can get in touch at hello@simpletickets.co.uk and we'll sort it out. This isn't automatic yet, so please do email us rather than assume it's been applied.

Stripe's own processing fee

Stripe's processing fee (roughly 1.5% + 20p on a UK card) isn't held by Simple Tickets at all, and isn't returned by Stripe to anyone — organiser or platform — once a payment's been made, refunded or not. That's a cost of card processing itself, not a decision either of us makes.

Contact

Questions about a Simple Tickets fee refund: hello@simpletickets.co.uk. Questions about a specific ticket: contact that event's organiser directly.